Language
Up: zurück zu Service
current level: Service center Tele diagnostic Customers` training Contact
you are here: Reichenbacher Hamuel - Service - Tele diagnostic
Tele diagnostic
Active CNC-prevention
By mutual interest we want to intensify the direct contact with our customer and the efficient exchange of experience connected with it. A machine technician will attend you at regular intervals (for example in connection with a service contract) and work out optimising solutions with the gained user experience. The tips and advice from our current technical experiences and further developments are meant to be useful for you.
-
You can make use of our installation and commissioning service yet during the offer phase
-
Predetermination of the required space and energy during a machine installation
Tele-diagnostic
By modem a connection is established between the Service Centre and the main computer of the machine/production. In this way your machine can be „remote-controlled“, failures can be found and functions influenced. Even during production the current machine status can be displayed at the monitor. Workpiece programs can be changed or completely retransmitted. Adaptations of the control software can be realised immediately. The advantages of the tele-diagnostic are obvious:
-
Failures can be quickly loacted so that services on site can be avoided
-
Errors in programming and operation can be eliminated immediately
-
Spare parts can be ordered without problems
-
If mechanical or electrical/electronical service is necessary, concrete steps for the elimination of failures will be taken.
In the new Service Centre a special stock for the customer’s service and special contracts with suppliers guarantee rapid availability of marketable goods. We have got additional service stocks in the UK, Benelux, Romania, France and Northern Germany. You can decide if you want normal delivery, 24 hours delivery or immediate delivery. With all this you can be sure that you get quickly and professionally.